At MyDealerCapital.com our consultants will provide overall insight, direction and leadership in all facets of call-center operations. MyDealerCapital.com will provide recommendations regarding current personnel and hiring when appropriate. These include:
- Complete Trending Analysis of Underwriting
- Collections Remarketing
- Insurance Titles
- Quality Compliance Performance
We will develop practices to increase overall contact rate with the current customer base and trends of importance. We focus on regulatory requirements including:
While staying within company compliance policies, we ensure timely staff education while developing specific objectives, budgets, and performance standards (KPI’s) for each department.